Welcome to mp4to3 ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video to audio conversion service at mp4to3.com.
mp4to3 is designed with privacy as a core principle. Our video to audio conversion feature operates entirely in your browser using WebAssembly (WASM) and FFmpeg technology. This means:
- Your video files never leave your device - all conversion happens locally in your browser
- No server uploads required - conversion is processed entirely on your device
- Zero video/audio data stored on our servers for conversion features
- Account Information: When you create an account, we collect your name, email address, and password (encrypted).
- Payment Information: When you make a purchase, payment processing is handled securely by Stripe. We do not store your full credit card information.
- Contact Information: When you contact us for support, we collect the information you provide in your message.
- Usage Data: We collect information about how you interact with our service, including features used, time spent, and error logs.
- Device Information: Browser type, operating system, device type, and screen resolution.
- IP Address: Used for security, fraud prevention, and approximate geographic location.
When you use our video to audio conversion features:
- All processing happens locally in your browser using FFmpeg WASM
- Your video files are never uploaded to our servers
- Converted audio files are generated on your device
- We have no access to your media files
We use the collected information for:
- Service Delivery: To provide and maintain our video to audio conversion services
- Account Management: To create and manage your account, process payments, and provide customer support
- Service Improvement: To analyze usage patterns and improve our features
- Communication: To send service updates, security alerts, and promotional materials (with your consent)
- Security: To detect, prevent, and address fraud, abuse, and technical issues
We implement industry-standard security measures including:
- Encryption: All data transmission uses TLS/SSL encryption
- Secure Storage: Personal data is stored in encrypted databases
- Access Controls: Strict access controls limit employee access to personal data
- Regular Audits: We conduct regular security assessments and updates
We use the following third-party services:
- Stripe: For payment processing (Stripe Privacy Policy)
- Analytics Providers: For understanding service usage (anonymized data)
- Cloud Infrastructure: For AI processing (with data processing agreements in place)
- Account Data: Retained while your account is active and for a reasonable period afterward
- Payment Records: Retained as required by law and for financial record-keeping
- Processed Media: Not applicable - all media processing occurs locally on your device
- Usage Logs: Retained for up to 90 days for security and debugging purposes
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us.
mp4to3 is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.
If you have any questions about this Privacy Policy or our data practices, please contact us or email us at hello@mp4to3.com.
Last Updated: January 6, 2025